Frequently Asked Questions

Two things. First, a Discord community for developers, gamers, cybersecurity learners, and creators — free to join at discord.gg/endstownhall. Second, a Discord security SaaS called Burner Phone — a bot + web dashboard that protects your server with browser fingerprinting, IP intelligence, and AI-powered moderation tools.

Go to My Servers after logging in, click + Add Server, then use the invite link to add Burner Phone. Once the bot is in your server, paste your Guild ID to connect it to your dashboard. The bot will post a setup embed in your server with Auto Setup and Manual Setup options.

Yes — a free account is required to manage your server. Sign up at signup.html. You can optionally connect your Discord account for easier login. The verification page your members see does not require them to have an ETH account.

1 server · ~500 fingerprint signals (15 categories) · Canvas, WebGL, audio, font, and browser fingerprinting · VPN/proxy/Tor detection · 100 verifications per month · Modmail dashboard · Response templates · Quick actions (ban/kick/warn from web). No credit card required.

When a member clicks "Verify Now" in your #verify channel, the bot generates a secure 10-minute token and sends them to the ETH verification page. The page runs a browser fingerprint scan (canvas, WebGL, audio, fonts, CPU, screen, network, storage, and more depending on your plan), plus hCaptcha and IP analysis. The results are scored 0–100. Low risk = Verified role assigned. High risk = blocked and logged.

Yes. Every verified member's device fingerprint is stored. If a banned user creates a new Discord account and tries to verify on the same device, the fingerprint match triggers an automatic block and alerts your mods with the original ban details. The accuracy depends on how much the user changes their hardware/browser setup.

A 0–100 score calculated at verification time. Factors include: account age (under 7 days scores very high), IP velocity, VPN/proxy detection, browser-IP region mismatch, impossible travel (Pro+), and bot/automation signals (Pro+). Scores 50+ trigger a mod alert. Scores 80+ auto-block by default (configurable in Server Settings).

It stores fingerprint hashes, risk scores, IP metadata, and Discord tags — no passwords or payment info. IP and location data is visible to the server owner only in the dashboard. See the Privacy Policy for full details.

Check the Verifications tab in the Mod Panel — it shows the exact risk score and which factors triggered it. You can adjust the auto-block threshold in Server Settings. VPN blocking can be toggled off if your community is privacy-conscious. You can also manually unsuspend members from the User Lookup tab.

Stripe payment integration is currently in development. To upgrade now, join the Discord server or email noreply@endstownhall.com and we'll set it up manually. You can also click the upgrade buttons in your dashboard — they'll let you know when billing is live.

Pro ($15/mo) adds: 5 servers, ~590 signals (22 categories), full WebRTC IP exposure, bot/automation detection, impossible travel detection, unlimited verifications, AI modmail features, daily threat digest, and auto-slowmode. Enterprise ($49/mo) adds: 10 servers, 650+ signals (28 categories), CIB detector, temporal correlation engine, auto evidence reports on every ban, /dig message archaeology, hardware DNA profiling, cross-server threat intel, and raid detection.

Yes — 7-day no-questions-asked full refund on first purchase. After that, case-by-case. See the full Refund Policy.

Contact us on Discord or by email. Automated cancellation will be available once Stripe billing is live. We process cancellations within 48 hours of request.

A built-in ticket system accessible from the Mod Panel. Members can DM the bot to open a support ticket, which appears in the Modmail dashboard. Staff can reply directly from the web panel without being in Discord. Includes AI-powered summary and reply suggestions (Pro+), SLA timers, staff notes, investigation panel, and a staff leaderboard.

The server owner (via their ETH dashboard account) and any Discord users with the ETH staff roles: Admin, Management, or Senior Moderator. Role access is checked in real time against Discord — no separate account linking required for staff.

A built-in read/send interface for all your server's text channels. Browse channels, read messages, and send replies directly from the web dashboard without opening Discord. Works like a lightweight Discord client for your server.